Details & Benefits
- You control how and when SMS are sent to maximise response rates—send immediately after a customer service interaction, or pin-point delivery after a booking for follow up information
- Put customised flood protection in place to only send SMS to new callers or limit the number of SMS sent to each caller in any given time period
- Sophisticated alerts give you a real-time view of bad sentiment so you can deal with issues before customers post to Social Media
- Personalise and Customise Surveys based on previous customer interactions.
- Fully branded with your logo and colors
- SMS sent from your company name or brand (up to 11 characters)
- Sophisticated analytics help you identity pattern and trends to improve your products and services over time
Who Uses It
IOVOX SMS Surveys are used by global brands to understand satisfaction levels and generate more leads for their business.