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IOVOX Enterprise

 

Features › Communication Tools

IOVOX Enterprise allows you to manage and track all your customer interactions using one powerful platform. The way customers communicate is always evolving, so we continuously develop our platform to ensure our clients are always ahead of the curve.

Details & Benefits

  • Get a complete picture of your customer interactions within one platform using Attended Live Chat, Call Back, SMS Interaction, Secure Screenshare, and Instant Messaging
  • Easily track individual customers across multiple contact points
  • Monitor and record outcomes
  • Understand which interactions have the highest conversion and customer satisfaction rate
  • Adapt resourcing to ensure that your agents are available
  • Drive more leads to your customers by increasing the ways consumers can initiate contact
  • Make it easier for your customers to contact you

Who Uses It

Customer Service desks use IOVOX to get a complete picture of their customer interactions.

Marketplaces use IOVOX to maximise leads to their clients

  • Zoopla
  • AutoTrader
  • Web.com
  • BT

Global brands, plus 300,000+ small businesses trust our call tracking technology. Join them.

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